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Posts Tagged ‘change’

How to motivate your coworkers through change…

18 Okt

Have you ever struggled with disengaged and unmotivated coworkers…. and wondered why it can be so hard to get them onboard…? It could be as part of a project, initiative, implementation – or in the everyday business… We often hear about building trust and creating an emotional connection to the wished position and business objectives… relying on elaborate plans and sophisticated communication to do the job… a template approach for how to create a movement and implement change…

Motivation-squareBut it doesn’t always work that way does it…?
The gap between those who lead the business and the coworkers who execute the ground work can be triggered by underlying issues that are more or less easy to identify…  Also, the information available to coworkers sometimes lacks the clarity and facts needed for them to be able to do the job and deliver to expectation… The business benefits and reasons behind the changes taking place can be a struggle for them to understand… which makes it even harder to connect emotionally… While leaders focus on the strategical, financial and organisational aspects of the changes – it is easy to miss the more fundamental parts… the parts that can really increase both coworker efficiency, engagement and motivation… the parts that are so often forgotten…. or ignored…

It’s quite simple really yet so obvious that it’s easy to overlook… even if it’s theoretically on the radar…
I’m talking about ‘The basics’… making sure that the very elemental parts are in place before starting the change/movement… Yes, of course the overall vision, goals and processes need to be clear and understood (really understood)… but it’s the practical things that are more likely to create interest, willingness and energy to make things happen… It’s all about having the right preconditions in place to be able to do the job… When this is working, coworkers will be in a much better position to both build trust and connect emotionally with the cause… with less convincing needed…
and less frustration added..

ifitsnotyouitsme_06.20bSo what are the basics that coworkers care about…? Some common questions that always need to be clear and understood include: ‘When do I start?’…’What kind of support will there be?’… ‘Will I have the right tools to do my tasks? ‘… ‘Will I have enough time to complete the tasks?’… ‘What systems should I use and how do they work?’… ‘Will I get training?’… ‘Will my tasks take longer or shorter time than now?’… ‘How are others doing this?’… ‘How will my efforts contribute to the big picture?’… If you then also add to that facility and logistical things such work environment, office seating, computer and phone arrangements, coffee & lunch break and areas, menus, meeting facility services – you soon realise that the ‘small’ things are in fact the ‘big’ things… and that when coworkers feel well taken care of and supported by having the basics in place – trust can start to happen and leaders will also experience a more emotional connection to the cause itself…

By planning for the practical aspects early in the process, including things like hands-on guidance and support (step-by-step guides, workshops, walking-around & drop-in-support)… and having an agile change management approach – the business processes can run smoother… avoiding unnecessary mistakes… reducing frustration and resisting… increasing acceptance, motivation and intention… strengthening team spirit and commitment… and ultimately improving the results…

For all intents and purposes, if there is one thing I have learned (the hard way) during my years of working with business change and process improvements – it’s that ”People don’t care how much you know… until they know how much you care… ”